Refund and Returns Policy
Refund & Returns Policy
How our products are made
Every CozyIvy piece is printed on demand — it’s made only after you place your order, just for you. Because each item is custom-made, we can’t restock or resell returned items the way a regular store can.
What’s covered — we’ll replace or refund if:
- You received the wrong item (wrong design, size, or color)
- Your item arrived damaged in shipping
- There’s a print defect (misprint, faded print on arrival, wrong placement)
Email cozyivystore@outlook.com within 30 days of delivery with your order number and a clear photo of the issue. We’ll offer a free replacement or a full refund — your choice.
What’s not covered:
- Change of mind — each piece is printed just for you, so we can’t accept “I changed my mind” returns. Please check the size guide before ordering.
- Size exchanges — email us and we’ll work with you on a discounted reorder.
- Normal wear, fading from improper washing, or damage after 30 days.
Production & shipping times (estimates, not guarantees):
- Production: 2–5 business days (printed after you order)
- Shipping to Canada: 2–6 business days
- Shipping to US: 2–5 business days
- Shipping to Europe: 5–10 business days
Cancellations: Full refund if you cancel within 12 hours of ordering (before it goes to print). After that, production has started.
Refunds go to your original payment method within 5–10 business days.